FAQ | TechPunt

Orders & Purchases

How can I cancel or change an order?

We understand that mistakes can happen sometimes. If you'd like to cancel your order or change your order details, such as the delivery address or phone number, please contact our customer service as soon as possible.

Here's how you can do that:

Reach out to our customer service by email.
Keep your order number handy when you contact customer service.
We can't guarantee changes to orders if more than 24 hours have passed since the order was placed. This is because orders may already be in process as soon as they're received.

What does the Second Chance option mean?

Second-chance products are always as good as new and, just like new products, come with a two-year warranty. We always test the product, so it's guaranteed to be fully functional. There may be a small scratch on it or the packaging might be damaged. For example, it could be a return from a previous customer.

Can I also pick up a product from you in Barneveld?

Unfortunately, pickup is no longer available at our new location. The good news is that we ship orders over 75 euros to you for free. For orders under 75 euros, shipping costs are just 4.95 euros.

You have the lowest price guarantee. I see the product cheaper elsewhere, what can I do?

In this case, it's important that both webshops apply the same conditions. This concerns, for example, the same delivery time, warranty period, and that the other webshop must also be based in the Netherlands or Belgium. If this is the case, you can email us about it and we'll apply the lowest price guarantee!

Shipping & Tracking

What is the standard delivery time for your products?

If you order the product before 8:00 PM on a business day, you'll have it in your home the next business day. Please note that we need to have the product in stock and that it isn't on pre-order. Orders placed over the weekend are shipped on Monday.

How can I track my order?

As soon as your order has been shipped, you'll automatically receive an email with your track & trace code. Using the link in this email, you can follow your package every step of the way. Didn't get an email? Take a quick look in your spam folder or get in touch with us at info@techpunt.nl.

Can I still change my shipping address after I've placed an order?

If your order hasn't been processed yet, you can contact our customer service to update your shipping address. Once the order has shipped, we can no longer make any changes.

Returns & Exchanges

I'd like to return my order, what's the best way to do this?

You can always return an order within 14 days of receipt. It's important that the product is still in new condition and sent back in its original, undamaged packaging. For hygienic reasons, an exception applies to our earbuds.

What about the return costs?

If you return a product within 14 days, the return costs are at your own expense. This is different when a product is defective or when there's an error on our part. See below for more information.

I received a different product than I ordered — how can we sort this out?

If this is an incorrect delivery on our part, we can provide you with a free return label. As soon as we've received the product, we'll send you the correct one.

Of course, you can also simply reorder the product, so you'll have the right one by the next day. We'll refund the amount of the first order once we've received the incorrectly delivered item.

How long does it take for my return or exchange to be processed?

We work hard every day to process returns. Normally it takes between 2 and 5 days before you get a response regarding your return.

Warranty

My product no longer works properly — can I make a warranty claim?

At TechPunt, you get a standard two-year warranty on technical defects. User damage or improper use is not covered by the warranty.

With many of our smart products, problems can be solved quickly by performing a reset and then reconnecting the product. That's why we always recommend trying this first. It's also handy to check whether the device is running the latest firmware.

What about the warranty on larger and more expensive products?

You also get a full two-year warranty on larger and more expensive products. The handling just works a little differently: repairs of these products are carried out by an external service center.

Send us an email at info@techpunt.nl with your order number and a description of the issue. We'll then refer you to the right service center and tell you exactly what the next steps are. Please note that the warranty process for these products may take a little longer than for smaller items.

Is my repair free?

Does your product break down within the 2-year warranty period due to a manufacturing defect? Then we'll repair it for you free of charge. A manufacturing defect occurs when your product gives out sooner under normal use than you could reasonably expect.

How do I register my repair?

To report a repair, just send us an email at info@techpunt.nl. Be sure to include your order number and a short description of the issue, so we can help you right away without any back-and-forth questions. Feel free to attach photos or a video of the problem too: that often speeds up the assessment quite a bit.